General Terms and Conditions of Hufguru UG (haftungsbeschränkt)

1. Scope of Application 

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between Hufguru UG (haftungsbeschränkt), An Sichelscheid 13, 52134 Herzogenrath (hereinafter "Hufguru", "we" or "us") and the customer (hereinafter "customer" or "you") via the website www.hufguru.com as well as via the "Hufrehe Alarm App" (hereinafter "App"), as well as for participation in our partner program for affiliates. This includes the sale of goods and the provision of services such as hoof analyses, expert listings, coaching, hoof courses, ambulatory hoof treatments and bioresonance hair analyses. 

(2) Deviating, conflicting or supplementary General Terms and Conditions of the customer shall not become part of the contract, even if known, unless their validity is expressly agreed to in writing by Hufguru.

2. Distinction between Consumers and Entrepreneurs

(1) Some provisions of these GTC do not apply to all customers, but only to consumers or only to entrepreneurs. Where this is the case, it is specifically marked at the relevant point in these GTC.

(2) A "consumer" within the meaning of these GTC is, in accordance with the legal definition in § 13 of the German Civil Code (Bürgerliches Gesetzbuch), any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

(3) An "entrepreneur" within the meaning of these GTC is, in accordance with the legal definition in § 14 of the German Civil Code, a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

3. Conclusion of Contract, Storage of Contractual Provisions and Contract Language

(1) The presentation of products and services on the website www.hufguru.com and in the App does not constitute a legally binding offer, but a non-binding online catalog. Only your order of goods and/or services constitutes a binding offer to conclude a corresponding contract.

(2) For online orders via the website or the App, the contract is concluded as follows:
    a)Goods (Shop):You place the desired goods in the shopping cart and go through the ordering process. Before submitting the order, you have the opportunity to check all order data and correct it if necessary. By clicking the order button, you submit a binding offer. We can accept your offer within two days by sending an order confirmation by e-mail, sending the goods or requesting payment.
    b)Services (Coaching, Courses, Analyses, Treatments):The booking of services also takes place via the website or the App. After selecting the service and entering the required data, you submit a binding offer by clicking the booking button. The contract is concluded by our confirmation of the booking by e-mail.
    c)Hufrehe Alarm App (Usage): The use of the App is subject to separate terms of use, which you must accept before registering or using the App for the first time. These GTC supplement the specific terms of use of the App. The contract for the use of the App is concluded upon successful registration and acceptance of the terms of use.

(3) We store the contractual provisions, i.e. the order data/registration data and these GTC. You can print or save the contractual provisions yourself by using the usual functionality of your browser. The order data/registration data are contained in the overview displayed in the last step of the order/registration.

(4) The contract language is German.

4. Customer Account (for Online Orders and App Usage)

To use the online shop and the App, you have the option of opening a customer account. You are obliged to treat your access data, such as your password, confidentially and to inform us immediately in the event of loss or unauthorized use of your access data.

5. Prices and Payment Terms

(1) The prices stated are final prices and include the statutory value-added tax, unless otherwise stated. Shipping costs for goods or travel expenses for ambulatory treatments may be added.

(2) Payment is made according to the payment methods offered on the website or in the App. If advance payment has been agreed, payment is due immediately after conclusion of the contract.

6. Delivery of Goods and Provision of Services 

(1) Goods: Goods are delivered to the delivery address you specify. Delivery times are stated on the website or in the order confirmation.

(2) Services:

• a) Hoof Analyses, Coaching, Ambulatory Hoof Treatments: Appointments for these services are arranged individually. The services are provided at the agreed location and time.
• b) Hoof Courses: Participation in hoof courses takes place after successful booking and payment. Details on the location, time and content of the courses are provided on the website or in the course description.
• c) Bioresonance Hair Analyses: After ordering, you will receive instructions for sending in the hair sample. The analysis results will be sent to you in the agreed form (e.g. by e-mail).
• d) Expert Listing in the App: The listing of service providers in the expert list of the App takes place for the respective booked term after successful examination and approval by Hufguru UG (haftungsbeschränkt).

(3) Cancellation and Postponement of Appointments for Services:

• a) Cancellation by the customer: A cancellation or postponement of individually agreed appointments (hoof analyses, coaching, ambulatory hoof treatments) must be made at least 1 working day (24 hours) before the agreed appointment. If the cancellation is made later or the customer does not appear for the appointment, we reserve the right to charge a cancellation fee of 100 % of the agreed fee. For hoof courses, the specific cancellation conditions stated in the respective course description apply.
• b) Cancellation by Hufguru: We reserve the right to cancel or postpone appointments or courses for important reasons (e.g. illness, force majeure). In this case, we will inform you immediately and offer you an alternative appointment or refund any payments already made in full.

7. Special Notes on Services

(1) Hoof Analyses, Coaching, Hoof Courses, Ambulatory Hoof Treatments: The services offered by Hufguru serve to advise, train and support the improvement of hoof health and metabolism of horses. They do not replace a veterinary diagnosis or treatment in any case. In case of acute diseases or injuries, a veterinarian must always be consulted.

(2) Bioresonance Hair Analyses: We expressly point out that bioresonance hair analysis is not recognized by conventional medicine and is not the subject of scientific research. The analysis results do not constitute medical diagnoses and do not replace a veterinary examination or treatment. Hufguru assumes no liability for the effectiveness or success of measures taken on the basis of the analysis results. Please always consult a veterinarian you trust in case of acute diseases.

(3) Hufrehe Alarm App: The App is an assistance system to support hoof health and to detect changes early. It does not replace a veterinary diagnosis or treatment in any case. The use of the App, in particular the photographing of horses, is at the user's own risk. Hufguru expressly excludes any liability for personal injury, injury to animals or property damage (including smartphones) that may arise during the preparation or photographing for use within the App. The separate terms of use of the Hufrehe Alarm App apply.

8. Provision of Templates, Third-Party Rights

(1) In the case of individual production or processing, the customer transmits (or otherwise provides) the template(s) for the production of the products or the provision of the services in the agreed format or otherwise in a suitable format in good time.

(2) The customer assures us that he is freely entitled to the rights to the content of the template(s) provided by him that are necessary for our production of the products and their provision to the customer or for the provision of the services, and that no third-party rights conflict with this. Third-party rights in this sense include, in particular, industrial property rights (trademarks, designs), personal rights, name rights or copyrights.

9. Delivery Disruptions (Goods)

Should an ordered item not be deliverable because we are not supplied by our supplier despite their contractual obligation without our fault, we are entitled to withdraw from the contract. In this case, we will inform the customer immediately that the ordered goods are no longer available and will refund any services already rendered without delay.

10. Claims for Defects (Warranty)

(1) The statutory warranty provisions apply to consumers.

(2) For entrepreneurs, the following applies:
    a) If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (Handelsgesetzbuch), he must inspect the goods immediately upon receipt. Obvious defects must be reported to us in writing immediately upon receipt of the goods or – if the defect only becomes apparent later – immediately upon discovery. Timely dispatch of the notification is sufficient to preserve the customer's rights. If this is not done, the goods are deemed to have been approved. This does not apply if we have fraudulently concealed the defect.
    b) Insofar as there is a defect in the purchased item, we shall initially provide a warranty by means of subsequent performance, either by remedying the defect or by delivering a replacement, at our discretion. If the subsequent performance has failed, the customer is entitled to reduce the consideration or – in the case of significant defects – to withdraw from the contract.
    c) Claims of the buyer due to material defects become statute-barred one year after delivery of the purchased item to the customer. Excluded from this are claims for damages by the buyer that are directed at compensation for damage to body or health due to a defect for which we are responsible or that are based on gross negligence on our part or on the part of our vicarious agents; the statutory limitation period applies to these claims.

11. Exclusion and Limitation of Liability

(1) In the event of intent and gross negligence, including that of our vicarious agents, we shall be liable in accordance with the statutory provisions. The same applies to damages caused by negligence resulting from injury to life, body or health.

(2) In the event of negligently caused property and financial damage, we shall only be liable for the breach of an essential contractual obligation, but limited in amount to the foreseeable damages typical for the contract at the time of conclusion of the contract; essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contracting party may regularly rely.

(3) Otherwise, any liability on our part, regardless of its legal basis, is excluded.

(4) The exclusions and limitations of liability in the preceding paragraphs (1) to (3) also apply mutatis mutandis in favor of our vicarious agents.

(5) Liability for the assumption of a guarantee or under the Product Liability Act remains unaffected by the exclusions and limitations of liability in the preceding paragraphs (1) to (4).

12. Special Conditions for the Partner Program (Affiliate / Expert Referral)

 (1) Participation: Hufguru offers selected partners (hereinafter "Affiliates") the opportunity to participate in a partner program. Participation is permitted exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code). There is no legal entitlement to participate in the partner program; Hufguru may reject applications without stating reasons.

(2) Assignment via Partner Codes: The assignment of a newly recruited expert (customer) to the respective Affiliate is carried out exclusively via the individual partner code (discount code) provided by Hufguru, which the recruited customer must enter during the checkout process in the webshop. If the code is not used, no claim to a commission shall exist.

(3) Commission Claim and Amount: The Affiliate shall receive a referral commission for the successful referral of an expert listing. The specific commission amount is calculated based on the net invoice amount actually paid by the recruited customer (invoice amount less the granted partner discount and statutory value-added tax).

(4) Mirroring Principle (Due Date & Receipt of Payment): The claim to the commission arises and becomes due only when the recruited customer has made full payment to Hufguru and the statutory cancellation period has expired. If the recruited customer chooses a monthly payment method, the Affiliate's commission claim shall likewise arise and be mirrored pro rata month by month after successful receipt of payment by Hufguru.

(5) Payment Defaults and Reversal: Should the recruited customer cease payments, charge back payments, or if the contract is reversed, the Affiliate's commission claim shall expire or pause accordingly for that period. Commissions already paid out unjustly must be refunded to Hufguru or will be offset against future claims.

(6) Billing: The Affiliate shall invoice his earned commissions by submitting a proper invoice (including disclosure of VAT, unless the small business regulation/Kleinunternehmer applies) via e-mail to Hufguru as soon as Hufguru has confirmed the release of the commission amounts.

(7) Modification of Products and Commission Rates: Hufguru reserves the right to modify or adjust the products offered in the partner program (e.g., expansion or discontinuation of listing models) as well as the amount of the commission rates at any time for the future, or to discontinue the partner program entirely. For contracts already successfully referred and ongoing, the commission rate that was valid at the time the recruited customer concluded the contract shall continue to apply until the end of the current contract term (maximum 12 months).

13. Choice of Law, Place of Jurisdiction (1) The law of the Federal Republic of Germany applies. The UN Convention on Contracts for the International Sale of Goods is excluded. For a consumer, this choice of law only applies insofar as it does not restrict any mandatory legal provisions of the state in which he has his domicile or habitual residence.

(2) The place of jurisdiction for dealings with merchants, legal entities under public law or special funds under public law is the registered office of our company. However, we are entitled, at our discretion, to sue at the customer's registered office.

14. Online Dispute Resolution The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

13. Choice of Law, Place of Jurisdiction

(1) The law of the Federal Republic of Germany applies. The UN Convention on Contracts for the International Sale of Goods is excluded. For a consumer, this choice of law only applies insofar as it does not restrict any mandatory legal provisions of the state in which he has his domicile or habitual residence.

(2) The place of jurisdiction for dealings with merchants, legal entities under public law or special funds under public law is the registered office of our company. However, we are entitled, at our discretion, to sue at the customer's registered office.

14. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status: May 2026